Post-Purchase Omnichannel Experience

What brands are doing a good job of post-purchase customer care, and what can we learn from them? What is the net benefit to providing a powerful customer experience (CX) both before and after a purchase has been made?

In this Meet the Analyst Webinar, Jeremy Goldman, eMarketer principal analyst at Insider Intelligence, explained how winning organizations are staying ahead of the competition by delivering best-in-class post-purchase experiences for their customers.

Watch this webinar, made possible by Emarsys, and explore:

Which brands are deploying a superior post-purchase omnichannel experience—and how you can learn from their examples

How to increase customer lifetime value and improve ROI

Which channels (email, SMS, live chat, in-app, etc.) to invest in to deliver the best CX

Plus! Alex Timlin, senior vice president, verticals at Emarsys joins the conversation


Jeremy Goldman

Jeremy Goldman is an eMarketer principal analyst at Insider Intelligence, focusing on customer experience and brand marketing, including email and SMS marketing, personalization, omnichannel, and consumer attitudes. Prior to joining Insider Intelligence, Jeremy spent a decade as an agency founder, digital marketing author, and columnist for leading business publications.
Alex Timlin

Alex Timlin is senior vice president, verticals at Emarsys. A 9-year-plus veteran of Emarsys, Alex is dedicated to ensuring the success of ecommerce and retail businesses. As a long-time member of the Direct Marketing Association’s Customer Engagement Council, Marketing Intelligence Hub, and a regular industry speaker, Alex enjoys engaging with clients and like-minded professionals on the challenges and opportunities within the marketing, customer success, and SaaS technology spaces.


Jillian Ryan Jillian Ryan is an eMarketer principal analyst at Insider Intelligence. She covers trends in B2B marketing and sales, digital transformation, customer experience and marketing technology. As a former content and social media marketing director, Jillian has over a decade of experience driving strategy for B2B software startups, ad tech firms and digital media properties.

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