The Future of Retail: 10 Trends for a Transforming World

Throughout 2020, retailers were required to retool their operational, merchandising, and marketing strategies to align with consumers’ changing shopping habits. While we are hopeful that things will return to normal soon, it’s clear that the realignment of retail will have lasting effects.

In this Meet the Analyst Webinar, Zia Daniell Wigder, senior vice president of content at Insider Intelligence, broke down our 2021 US retail and ecommerce sales forecast, and covers the significant shifts marketers will need to take into consideration for their in-store and ecommerce strategies long term.

Watch this webinar, made possible by Oracle NetSuite, and explore:

Big-box and digital-first retailers best positioned for 2021 and beyond

Recent frictionless innovations from contactless payments and curbside pickup to digital store signage

A closer look at pandemic-accelerated categories, like grocery ecommerce and digital fitness—will the pace continue?


Zia Daniell Wigder

Zia Daniell Wigder is senior vice president of content at Insider Intelligence. Zia oversees the 100+ person content team at Insider Intelligence. She has 20+ years of experience covering digital trends, with a speciality in global retail and ecommerce innovation. Zia has held leadership roles at both established research organizations as well as venture-backed startups.
Matthew Rhodus

Matthew Rhodus is senior director of go-to-market & strategic initiatives at Oracle NetSuite. Matthew helps businesses maximize their tech investments and create roadmaps that are sustainable, flexible, and scalable–resulting in desirable customer experiences. He’s lent his technology expertise on major projects for multiple Fortune 500 companies, including some of the industry’s most iconic retailers.


Nicole Perrin Nicole Perrin is an eMarketer principal analyst at Insider Intelligence, focusing on digital marketing and advertising, including native advertising, storytelling and creative, customer experience, brand safety, Amazon’s ad business, and consumer attitudes toward advertising.

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